Purrtees.com is dedicated to providing exceptional service and ensuring customer satisfaction. We proudly offer reliable shipping services and strive to deliver your order as quickly as possible. Please note that delivery times may be affected by holidays.
SHIPPING & HANDLING
| SHIPPING & HANDLING | |
|---|---|
| Processing Time | 1-3 business days |
| Domestic Shipping | 3-7 business days |
| International Shipping | 10-25 business days |
| Order Cutoff Time | 5:00 PM Eastern Standard Time (GMT-05:00, New York) |
| Shipping Days | Monday through Friday (excluding weekends and holidays) |
Please note that during periods of high order volume, shipping may be delayed by a few days. Additional transit time may be required for deliveries. In case of significant shipping delays, we will notify you via email.
SHIPPING COST
| DESTINATION | BASE SHIPPING COST | COST PER ADDITIONAL ITEM |
|---|---|---|
| U.S. | $4.99 | $1.5 |
| International | From $9.95 | $6 |
WRONG ADDRESS DISCLAIMER
Customers are responsible for ensuring that the shipping address provided is correct. We strive to process and ship orders quickly, which means there may be a small window for correcting an incorrect shipping address. If you believe you have provided an incorrect shipping address, please contact us immediately.
UNDELIVERABLE ORDERS
Orders returned to us as undeliverable due to incorrect shipping information are subject to a restocking fee determined by Rockatee.com.
LOST/STOLEN PACKAGES
Purrtees.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report the issue to your local authorities.
RETURN REQUEST DAYS
Purrtees.com allows returns for items within a 30-day period. Please note that items should be returned unopened and unused.
OUT OF STOCK ITEM PROCESS
If an item is out of stock, Purrtees.com will wait for all items to be available before dispatching your order.
IMPORT DUTY AND TAXES
Customers are responsible for any applicable taxes and import duties that may be incurred when items arrive in the destination country.
ACCEPTANCE
By accessing our site and placing an order, you agree to the terms of this Shipping Policy.
CONTACT INFORMATION
If you have any questions or comments, please reach out to us through the following contact information:
Business days are Monday-Friday, excluding all federal U.S. holidays.
Customer Support
Email us at: support@sportgearusa.com
Address: 1609 Burlwood Street Hughson, CA 95326, United States